- 1. Satisfaction Guarantee
- 2. Promotions
- 3. Pricing & Tax
- 4. Shipping & Delivery
- 5. Returns & Replacements
- 6. Special Orders
- 7. Warranties
At PacificStereo.com, we are committed to delivering the best service to our customers. If you are dissatisfied with any aspect of our service, please contact us and we will make it up to you to ensure you are satisfied doing business with us.
Free ground shipping via UPS on all orders over $100.00 in the Continental US. Please be sure to select your state and the free shipping option to take advantage of this promotion. Shipment to Alaska and Hawaii will be charged.
Look for the Orange "Compare Prices Now!" button for Instant Price Match, to get great savings! When unavailable, simply fill out the form, from the Blue "Seen Lower Price?" button, and we will confirm the pricing and get back to you within 24 hours.
*Our Price-Match Guarantee covers all Authorized Dealers. Pacific Stereo will review all other price-match requests to determine their validity and is not obligated to match any pricing.
PacificStereo.com reserves the right to correct the price in transactions made in the case of a typographical error. Pricing between PacificStereo.com Online Store and Pacific Stereo stores may differ.
Sales tax is charged only to California Residents.
We currently only ship to addresses using a United States Zip Code, excluding Puerto Rico and US possessions and territories. Our primary shipper for all our products is UPS. Expedited shipping (2 days, overnight) is available upon request. Most orders placed before 12:00PM PST, Monday through Friday, will ship the same day.
Within 30 days of the date of purchase, items may be returned for a refund or exchange provided that they are in clean cosmetic new condition with the UPC still intact, original box, manuals, accessories, etc.
Pacific Stereo will inspect all returns to insure they meet the "new condition" criteria. Once this has been confirmed, the refund or exchange will be processed.
Return shipping must be paid by the buyer. Most orders will be subject to a 15% restocking fee. PacificStereo.com will not issue any refunds for products that have been installed. Please verify vehicle compatibility before ordering. Consult our Fit Guide for speakers, woofers, and head units. For anything else, either contact us or the manufacturer.
Return shipping will be charged for refused packages. No Returns will be accepted without an RMA number. So please contact us to be issued one first.
In the Case of Manufacturer Defect - please contact us, with your Order number in hand, to inform us of the defective product, and we will provide you with an RMA number. Include all of the original packaging, manuals, and accessories, with the RMA noted clearly on a copy of your invoice. Once you receive your RMA number, we must receive the item within 14 days for a full refund to be issued, or a new shipment to be sent.
PacificStereo.com accepts no responsibility for loss or damage in return transit and reserves the right to deny a refund or exchange or charge a restocking fee for any item not meeting the above criteria.
As an authorized retailer, all of our items come with the full Manufacturer's Warranty. Beyond the Manufacturer's Warranty that comes with our products, we offer extended warranty plans through a third-party corporation, Consumer Priority Service.
With the purchase of an Extended Warranty Plan, you will receive a CPS Warranty Card which must be activated within 30 Days. Support for the Extended Warranty Plans will be exclusively provided by Consumer Priority Service. PacificStereo.com is not responsible for providing support to customers for the Extended Warranty Plans, or for any lost CPS Warranty Cards, or for customers who fail to activate their cards within the specified 30 days. If you have any questions regarding this policy, please contact us.
